Warranty

Items that require it carry the manufacturer’s warranty. Below is how it works and what to do if something breaks.

Terms

• Equipment and tools — 1 month from the day of receipt unless the product page states otherwise.
• Spare parts and components — 1 month from the day of receipt unless the product page states otherwise.
• Consumables — no warranty: fluxes, solder, filament, tape, paper. Only inspection on delivery applies.

What the warranty covers

Factory defects: dead on arrival, failure under normal use, or specifications that don’t match the description.

What it doesn’t cover

• Mechanical damage, liquid ingress, consequences of overheating.
• Self-repair or disassembly.
• Normal wear: soldering tips, nozzles, heating elements.
• Use for anything other than the intended purpose.

How to claim

1. Message us on Viber, Telegram or by e-mail. Give the order number and describe what happened.
2. If needed we’ll ask for a short video or photo of the fault — that often settles it without shipping.
3. If an inspection is required we’ll arrange the shipment. Exchange or refund follows the verdict.

Processing takes up to 14 days from the day we receive the item. Usually faster.