Returns & exchange

We want your purchase to work out. If the item doesn’t suit you, we’ll exchange it or refund you within 14 days of receipt.

What can be returned

• The item is unused and in resalable condition.
• The full set, seals and original packaging are intact.
• You have proof of purchase from us: a receipt, waybill or order number.

What cannot be returned

• Consumables that have been opened or partly used: fluxes, solder, filament, tape from a cut roll.
• Items with mechanical damage that occurred after delivery.
• Items made or printed to a custom order.

How to arrange it

1. Message us on Viber, Telegram or by e-mail with your order number and the reason.
2. We’ll explain the next steps and, if needed, send the branch number for the return shipment.
3. Once we receive and check the item, we refund within three working days to the same card or account.

If the parcel arrives damaged

Don’t sign the waybill until you have inspected the parcel. If there is damage, file a report at the carrier’s branch and message us at once. We cover such cases ourselves.

Warranty

Equipment and spare parts carry a 1-month warranty from the day of receipt unless the product page states otherwise. To make a claim we need the order number and a description of the fault.

Questions about a specific order — message usand we’ll sort it out.