FAQ
Briefly about ordering, delivery, payment, returns and the products themselves.
Ordering
How do I place an order?
Add the item to the cart and fill in the form. No registration needed. If you prefer, message us on Viber or Telegram and we’ll do it for you.
Can I order something that isn’t on the site?
Yes. Tell us what you need: we often have items not yet listed, or we can order them in.
How do I check my order status?
We send the waybill number to your messenger right after dispatch. The status is also visible under “My orders” if you created an account.
Delivery
How long does delivery take?
1–2 days across Ukraine with Nova Poshta. Orders before 16:00 on a working day ship the same day.
How much does delivery cost?
Carrier rates apply. Delivery is free on orders from ₴2500.
Is pickup available?
Yes, in Kyiv near Vasylkivska metro, by prior arrangement.
Payment
How can I pay?
By card online, cash on delivery, or bank transfer.
Can I get an invoice for a company?
Yes. Write to info@yellowsquare.shop and we’ll send an invoice and closing documents.
Returns
How long do I have to return an item?
14 days from delivery, provided the item is unused and in resalable condition. Details are on the “Returns & exchange” page.
Who pays for return shipping?
If we made a mistake or the item is faulty, we do. If it simply didn’t suit you, the buyer does.
Products
An item is marked “Coming soon”. What does that mean?
We’re preparing the item for sale: confirming stock and price. Message us and we’ll give you a date and reserve it.
Can you advise what to buy?
Yes, that’s our favourite part of the job. Describe the task on Viber and we’ll suggest the right flux, nozzle or tape.